Help
Most questions get answered here. If yours isn’t covered, email store@7to7dental.com — we reply same-day during business hours.
Sizing & Fit
How do I know what size to order?
Each product page has a brand-specific size chart. FIGS, Wink, and Jaanuu all fit a little differently, and our 7to7 branded apparel runs true to size.
Should I size up or down?
Our team usually recommends sizing up for scrubs (a little room is good for a long shift) and staying true for polos and tees. If you’re between sizes on hoodies, size up for layering room.
Do you offer petite or tall fits?
FIGS scrub bottoms are available in petite, regular, and tall — look for the “Fit” dropdown on the product page. Other brands offer regular only at this time.
Decoration & Personalization
How does the embroidery work?
For 7to7 branded apparel, embroidery is included. You’ll see fields at the product page or checkout for your name, credentials, and (optionally) location. Type exactly what you want stitched.
How many characters can my name be?
Up to 24 characters. If yours runs longer, email us and we’ll work something out.
Can I get my credentials embroidered?
Yes. Standard credentials available: DDS, DMD, RDH, RDA, DA, EFDA, OM, FD. Need something else? Type “Other” in the dropdown and add the abbreviation in the notes field.
What thread color do you use?
We match the embroidery to the garment — typically white on dark colors and navy on light colors. If you want to specify, there’s a thread color option at checkout on most decorated products.
Can I get the 7to7 logo on a non-7to7 product?
Yes — FIGS, Wink, and Jaanuu all support optional embroidery as an add-on. Look for the “Add embroidery” toggle on the product page.
Shipping & Delivery
How long until my order ships?
- Plain items (undecorated): 2–3 business days
- Decorated items: 7–10 business days from our shop
- Custom requests or large orders: we’ll email you with a timeline
How long does shipping take after that?
Standard shipping is 1–2 business days to San Antonio.
Where do you ship?
Domestic US only at the moment.
Can I ship to my clinic instead of home?
Yes — and it’s actually our default. When you set up your account, you’ll save your clinic address. You can add a home address (or any other) and choose between them at checkout.
How do I track my order?
You’ll get a shipping confirmation email with tracking the moment your order leaves us. You can also view tracking from your account under Order History.
Returns & Exchanges
What’s your return policy?
- Plain items: 30 days, unworn, with tags. Full refund.
- Decorated items: Final sale, but we offer one free size exchange for Wink and Jaanuu scrubs within 7 days as long as it’s unworn. FIGS are final sale, no exchanges.
How do I start a return or exchange?
Reply to your order confirmation email, and we’ll send you a RA number to apply to the package when you ship it back.
I got the wrong item — what do I do?
Email store@7to7dental.com with a photo and your order number. We’ll make it right immediately.
I think there’s a defect in my embroidery.
Send a photo to store@7to7dental.com within 30 days of receiving the item. If it’s a manufacturing or decoration defect, we’ll replace it at no charge.
Account & Orders
How do I create an account?
Accounts are created by 7to7 admin and sent to your work email. Look for a “Welcome to the team store” email — click the activation link to set your password.
I didn’t get the welcome email.
Check your spam folder for an email from store@7to7dental.com. If it’s not there, email us and we’ll resend it.
Can I share my account with a coworker?
Please don’t — orders, addresses, and embroidery preferences are tied to each account, and shared accounts make exchanges and tracking messy. Each team member should have their own.
I forgot my password.
Click “Forgot password” on the sign-in page. We’ll email you a reset link.
Payment
What payment methods do you accept?
Visa, MasterCard, American Express, Discover, Apple Pay, and Google Pay.
Is there a company allowance or stipend?
Not at launch — every order is paid by credit card at checkout. We’ll announce here if that changes.
Can I expense my order?
Talk to your office manager. Many clinics reimburse uniforms as part of compensation, but the policy varies by location.